Industrial Partners,
develop your after-sales
activity on the internet


For more than 20 years, RTE SERVICES has been digitising and optimising the after-sales activities of numerous industrial stakeholders. RTE SERVICES works continuously to permit its industrial customers to:

  • Simplify or automate their after-sales processes,
  • Improve the quality of information and accessibility,
  • Increase the sale of their spare parts or accessories,
  • Increase customer satisfaction.

A single extranet
to manage all your after-sales processes.


A single web portal for all your company’s after-sales services and processes.

Documat by RTE Services, our spare parts and inventory management software integrates all after-sales service processes within a single extranet.

Documentation

Dissemination of technical documentation and the spare parts repository

Order

Spare parts ordering and logistics follow-up

Warranty

Declaration of commissioning and start of warranty for machines and devices

Customer Service

Request and follow-up of warranty claims

A single site for productivity, profitability, and competitiveness gains

  • 24/7 access to all data
  • Reduction of coding errors
  • Reduction of order processing times and interventions
  • Increase in sales
  • Reduction of operating and administrative costs
  • Adherence to processes
  • Increased user and customer satisfaction
The know-how of RTE Services
Multiple areas of expertise: Software development & after-sales organisation

Over the past 20 years RTE Services has been focusing on the following areas:

  • To develop deep knowledge of the business of our customers and after-sales organisations
  • Designing and developing solutions exclusively for industrial partners, machine and equipment manufacturers.

Our position in the marketplace allows us to bring more added value to our customers throughout the projects we work on:

  • During the pre-sales study phases and after sales to ensure we have deep knowledge of the needs of our customers
  • During the design and implementation of the solution
  • During the evolution and improvement of our software solutions

Documat

Your after-sales portal

An IT solution that adapts to your expectations

Customisable graphic charter

The site is based on your graphic charter to guarantee seamless operation and smooth site navigation for your customers.

Modular design

The main modules of the application can be activated or not depending on the scope of your project.

Business rule customisation

Your constraints and business rules are integrated to respect your existing processes.

Integration of your information system

The data exchange between your ERP and our solutions simplifies the implementation of the solution and the administrative work of your after-sales service.
  • Customisable graphic charter

    The site is based on your graphic charter to guarantee seamless operation and smooth site navigation for your customers.
  • Modular design

    The main modules of the application can be activated or not depending on the scope of your project.
  • Business rule customisation

    Your constraints and business rules are integrated to respect your existing processes.
  • Integration of your information system

    The data exchange between your ERP and our solutions simplifies the implementation of the solution and the administrative work of your after-sales service.

Contact

A question about our solutions?

RTE Services
Allée Charles Victor Naudin
06410 SOPHIA-ANTIPOLIS – BIOT France