Industrial Partners,
develop your after-sales
activity on the internet
For more than 20 years, RTE SERVICES has been digitising and optimising the after-sales activities of numerous industrial stakeholders. RTE SERVICES works continuously to permit its industrial customers to:
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Simplify or automate their after-sales processes, -
Improve the quality of information and accessibility,
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Increase the sale of their spare parts or accessories,
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Increase customer satisfaction.
A single web portal for all your company’s after-sales services and processes.
Documat by RTE Services, our spare parts and inventory management software integrates all after-sales service processes within a single extranet.
Documentation
Dissemination of technical documentation and the spare parts repository
Order
Spare parts ordering and logistics follow-up
Warranty
Declaration of commissioning and start of warranty for machines and devices
Customer Service
Request and follow-up of warranty claims
A single site for productivity, profitability, and competitiveness gains
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24/7 access to all data -
Reduction of coding errors -
Reduction of order processing times and interventions -
Increase in sales -
Reduction of operating and administrative costs -
Adherence to processes -
Increased user and customer satisfaction
The know-how of RTE Services
Over the past 20 years RTE Services has been focusing on the following areas:
- To develop deep knowledge of the business of our customers and after-sales organisations
- Designing and developing solutions exclusively for industrial partners, machine and equipment manufacturers.
Our position in the marketplace allows us to bring more added value to our customers throughout the projects we work on:
- During the pre-sales study phases and after sales to ensure we have deep knowledge of the needs of our customers
- During the design and implementation of the solution
- During the evolution and improvement of our software solutions
Customisable graphic charter
The site is based on your graphic charter to guarantee seamless operation and smooth site navigation for your customers.
Modular design
The main modules of the application can be activated or not depending on the scope of your project.
Business rule customisation
Your constraints and business rules are integrated to respect your existing processes.
Integration of your information system
The data exchange between your ERP and our solutions simplifies the implementation of the solution and the administrative work of your after-sales service.
QRCode: Simplified access to bill of material and documents
Difficulties related to Identification plates Finding the correct documentation or bill of material for an equipement requires technicians to have some knowledge of the codification to find the relevant information on the Identification plate: Model, Technical reference, Serial number, Year of manufacture or age, etc. This information may also be difficult to read, for example, […]
33% productivity gain
VMI is one of the world leaders in the market for mixing equipment and technologies. The company designs, assembles and installs innovative equipment such as kneaders, mixers and automated mixing systems.
The after-sales services extranet developed by RTE SERVICES, resulted in a 33% reduction in administrative burden, freeing up time for other projects.
On-board telematics and After-Sales Service
Haulotte called on RTE SERVICES to integrate its on-board telematics solution into its extranet service.
The on-board telematics have now been integrated into the functions of the HAULOTTE extranet, which allows its customers to operate and maintain their fleet of machines through a single application.