For more than 20 years, we have been supporting our customers to optimise their after-sales service processes. We help them to turn their after-sales service into a real profit centre. We provide them with solutions to communicate with their network.
Availability 99.9%, 24 hours a day, 365 days a year
DataCenter Level : Tier IV
« We’ve been using the Documat Web solution for many years. Thanks to Documat Web, RTE created the e-BV extranet site that lets us communicate with our dealers. There, they find the technical documentation for our equipment and can order spare parts online.
Thanks to e-BV, the exchanges with our dealerships are secure because each has its own access code and password.
In addition, placing orders online considerably reduces the risk of errors: at our dealerships, the orders are checked before being sent. If an item code is incorrect, the order is not sent. On our side, the orders arrive directly into our ERP, avoiding data entry errors.
Thanks to Documat Web, we have an extremely powerful extranet for managing our after-sales service. RTE are currently supporting us with changes to the system, to which we regularly add new functions. »
Laurianne Sacriste, marketing manager
Bucher Vaslin, wine-making process and equipment manufacturer
Haulotte Group, the leader in Europe for people and material lifting equipment, has chosen Documat Web for its spare parts e-commerce site www.easyspareparts.com. This site makes it possible to access Haulotte’s products and spare parts catalogue and to order online. It’s available in 7 languages and used by Haulotte’s customers worldwide.
For Philippe Gault, Director of Client Services, Haulotte Group: « What really makes a difference in relation to our American competition is ease of use and our up-to-date interface. Besides, we want to make our site evolve, together with RTE’s teams. »
« RTE’s added value lies in their ability to listen and in their proactive approach; as a result they can respond with innovative solutions that fit their customers’ requirements perfectly. »
Philippe Gault, Director of Client Services,