« We’ve been using the Documat Web solution for many years. Thanks to Documat Web, RTE created the e-BV extranet site that lets us communicate with our dealers. There, they find the technical documentation for our equipment and can order spare parts online.
Thanks to e-BV, the exchanges with our dealerships are secure because each has its own access code and password.
In addition, placing orders online considerably reduces the risk of errors: at our dealerships, the orders are checked before being sent. If an item code is incorrect, the order is not sent. On our side, the orders arrive directly into our ERP, avoiding data entry errors.
Thanks to Documat Web, we have an extremely powerful extranet for managing our after-sales service. RTE are currently supporting us with changes to the system, to which we regularly add new functions. »
Laurianne Sacriste, marketing manager
Bucher Vaslin, wine-making process and equipment manufacturer
www.buchervaslin.com